Application Support Specialist

 

The role requires you to have solid technical knowledge, be an experienced problem solver, and good communicator.  You will be part of our global Technical Operations team which is tasked with supporting the company’s technical infrastructure and hosted services. 

Responsibilities

  • Assist in deploying existing and new services
  • Assist in creating a Service Portfolio for internal and external use
  • Assist in the adoption of a standard incident management policy
  • Resolve high-level application issues
  • Run/improve daily maintenance jobs
  • Review system capacity/storage
  • Review monitoring process
  • Troubleshoot new and existing technical issues related to existing services
  • Enhance services knowledgebase and associated documentation
  • Enhance current monitoring process
  • Help improve current ‘Follow-the-sun’ technical operations process

Required Qualifications

  • 4 year college degree in Computer Science or Computer Engineering
  • Systems Knowledge:  Microsoft SQL, Powershell or equivalent scripting language
  • Reliability and ability to work in a team oriented environment
  • Ability to communicate with all levels within the organization